In this module we discuss the importance of planning and considering how to create a future vision that we will work towards. We will establish metrics that will be used to determine goals and project success.

Presentation

Activities

  • Design a magazine cover
  • Establish metrics
  • 5 Whys: This is a method of root-cause analysis introduced by Toyota. We are closing this session with a 5 whys analysis of what bothers us about a given product or service.

Videos

Supplementals

 

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