I help organizations solve their toughest product and customer experience problems. More →
My Experience
I have worked with the largest enterprises in the world and startups.
Specialties
Leadership
I’ve led distributed design and development teams with members across more than 12 time zones.
Research
I’ve designed, conducted, and analyzed complex qualitative as well as quantitative research to help organizations better understand their customers.
Solutions
From ideation, through feasibility, prototyping, and delivery. I’ve facilitated workshops and managed offshore teams to deliver results.
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“Ben was excellent in all aspects. His knowledge of UX and digital design is first rate and his attention to detail was exceptional. Ben took the time to fully understand our issue and develop a sound resolution that would not only work for today as well as long-term. He also found some additional issues and offered suggested ‘bonus’ resolutions.”
Tracy S.
VP of Marketing, GE
My Process
1.
Learn
Understand the context of a challenge. Not just the immediate concerns, but the broader factors that can influence outcomes. Consider market forces and business needs. Perform the appropriate researchto inform possible solutions.
2.
Solution
Iterate possible solutions. Evaluate according to established criteria. Validate possible solutions with representative users.
3.
Execute
Collaborate with development teams to ensure quality delivery. Establish ongoing measurement and analytics to ensure continued relevance.
About Me
Early in my career I realized that there was more to software design than just ‘making it look good’. There was an aspect of research and strategy to be employed in order to deliver truly valuable experiences.
Since then, I’ve collaborated with teams from around the world, and across several industries. I’ve taught User Experience concepts in one of America’s first such graduate programs, and presented and conducted training with audiences throughout the US, Asia, and Europe.