Review of ‘Managing Chaos’ on UXmatters.com

My review of Managing Chaos has been published on UXmatters.com.

Excerpt:

If there’s a faster way to remove oxygen from a room, I’ve yet to find it. Perhaps part of people’s aversion to governance is its reputation for bureaucracy, overhead, and generally slowing things down. There may be a sense of dissonance between those who exercise governance and those who feel encumbered by it.

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